All first-time orders must include an ID matching the order details. IDs are securely stored on a private server and are used only when chargebacks or disputes occur.

IN A DISCRETE PACKAGE AND SEEDS WITHIn their original brand packaging. 

Generally within 48 hours. If it’s a special drop or shopping event, it may take longer. We kindly appreciate your consideration.

Once your label is generated you will receive a tracking number via email.

If a package is stolen after delivery, we cannot replace it since we rely on USPS tracking for verification.

We photograph each order before packaging to ensure accuracy. If an item is missing, contact us with your order number. We will review the photo. If the item is missing, we will ship it to you (no extra shipping charges). If it is shown in the photo, we will share the image with you.

Refunds are available up until the order is shipped. Once shipped, no refunds or exchanges are accepted. Please review our Refund Policy for additional details.

We recommend you reach out directly to the brand. You may also find useful information on forums and YouTube.

Please contact us at info@cultivar.com with details about the issue, and we will address your concerns promptly. We will do our best to resolve your issue in a satisfactory manner.

Generally, we do not replace seeds from our stock. We will contact the breeder for replacements although they generally won’t accommodate replacement requests. It’s on a case by case basis and they will give us guidance on how they choose to resolve your issue.