REFUND AND RETURN POLICY

Sales Policy

All sales are considered final. However, under certain circumstances you may be eligible for a return or exchange; see below Returns & Exchanges.

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Order Cancellation

You may cancel your order for a full refund before your order has shipped. Thereafter, no refunds or cancellations will be accepted.

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Returns & Exchanges

For us to consider your request, we need to hear from you within 48hrs of your receiving your order:

Our breeders generally won’t accommodate replacement requests. It’s on a case by case basis and they will give us guidance on how they choose to resolve your issue.(1) Incorrect Items:

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How to Process Exchanges and Returns

To start any return, you must first contact us at info@cultivar.com. Any unapproved returns will be sent back, no exceptions. You are responsible for return shipping fees.

In your email, please include the following information:

1. Subject: your order number
2. A brief description of your request
3. Photographic evidence

We will contact you within 482hrs of your request. If approved, we will email you with return instructions.

Once we’ve received and inspected your return, we will notify you and let you know if the refund or exchange was approved or not. If approved, you will be refunded to your original payment method or sent exchange products at no cost.

It can take some time for your bank or credit card company to process and post the refund.

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Late or Missing Refunds

Please contact us at info@cultivar.com

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